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Technical Support Services for Professionals
Accountants, Lawyers, Real Estate, Financial Planners, Consultants

Email & Telephone Support:   Quick question or need assistance to troubleshoot a problem, TLC's Certified Professionals are there for you.  Unlimited email and telephone support provided during working hours (Weekdays 7 am to 6 pm). After hours support available when needed.

Priority Assistance:  Support requests are responded to in 15 minutes or less.      

Remote Assistance:  TLC shares your desktop screen with you and resolves the issue remotely.     Up to 1-hour hands-on remote assistance included. 

Proactive Security & Maintenance:  24/7 proactive monitoring.  Includes managed Antivirus subscription and after-hours security patching and updates.  Cloud Backup of primary device is also included. 

Concierge Service:  No more placing calls to different vendors to get the support your need.  TLC works as a liaison for all of your hardware, software or Internet vendors.  Assistance with research, documentation, customized hardware and software proposals with technical specifications.

Managed Email Account:  Assistance in setting up a new account or transferring an existing account.  Support for any existing email account included.  Microsoft Office 365 subscriptions available for additional fee. 

Assistance with Remote Connections:  Whether it is setting up email on your mobile device or a problem with a remote connection to your computer, TLC provides the support you need.

Discounted rates on Remote, Drop off and Onsite Services. 

Reasonable Per User pricing – No long-term contracts required
Monthly, Quarterly, Semi-Annual or Annual Service Plans available

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