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TLC Computer Services can provide your company with the critical IT support it needs and deserves.  Whether you are looking for the flexibility of pay-as-you-go IT support services or the reliability of fully managed IT solution, TLC Computer Services has the right plan for your company.  All of our Proactive Network IT Service plans guarantee that your network is being monitored 24/7, routine and preventative maintenance is being performed on a scheduled basis and you and your staff have access to email. telephone technical support and hands-on remote access support on all covered equipment.   Your company also has access to a complete IT department staffed with Microsoft Certified Professionals, ready to provide hands on remote assistance and/or onsite support as needed.

All Service Plans are offered on a month-to month basic with no long term commitments
Please contact us for complete details on our PROACTIVE SUPPORT PLANS and A-LA-CARTE services which include
Server Cloud Backup with Local Speed Vault, Workstation Cloud Backup, Managed Antivirus and
Microsoft Office & Azure subscriptions.

Proactive IT Support Plans

  • Professional

    Every month
    Support Services for Professionals
    • Unlimited Email & Telephone Support during working hours
    • Priority Assistance-Support requests responded to in 15 mins
    • Remote Assistance - includes up to 1 hr remote support
    • Proactive Security & Maintenance
    • Concierge Service-Liaison for all hardware, software & ISP
    • Cloud Backup
    • Managed Antivirus
    • Managed Email Account
    • Assistance with Remote Connections
    • Discounted rates on Remote, Drop off and Onsite Services
  • Basic Level

    Every month
    Maintenance & Monitoring Service Plan
    • Proactive maintenance + monitoring of event logs
    • Installation of security updates & patches
    • Asset tracking of hardware & software licenses
    • Registration of hardware warranties
    • Detailed work logs
    • Up to 1 hr. email & telephone technical support
  • Advanced Level

    Every month
    All Basic Level Services plus
    • Liaison with 3rd party vendors–Hardware/Software/ISP vendors
    • Monitoring of Internet connection, firewall and backup
    • Research
    • Proposals with detailed specifications
    • Renewal Tracking-Certificates, Domain Registration, Warranty
    • Unlimited email & telephone technical support
    • Up to 1 hr. remote service included at no additional charge
  • Premium Level

    Every month
    All Advanced Level Services plus
    • Unlimited remote support on all covered devices
    • Up to 1 hr. onsite service included at no additional charge
  • Enterprise Level

    Every month
    All Premium Level Services plus
    • Cloud Backup of User's primary workstation
    • Telephone/email support - remote connection & mobile devices
    • Email Support outside of normal office hours
    • Drop Off service included at no additional charge
    • Up to 4 hrs. onsite service included at no additional charge


A-la-Carte Services

  • Server Cloud Backup with
    Local Speed Vault


  • Workstation Cloud Backup

  • Managed Antivirus

  • Office 365 Subscriptions

  • Azure Cloud Services

  • Email Migrations

  • Server Migrations

  • Upgrades

  • Drop Off Service

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