TLC Computer Services can provide your company with the critical IT support it needs and deserves.Whether you are looking for the flexibility of pay-as-you-go IT support services or the reliability of fully managed IT solution, TLC Computer Services has the right plan for your company.All of our Proactive Network IT Service plans guarantee that your network is being monitored 24/7, routine and preventative maintenance is being performed on a scheduled basis and you and your staff have unlimited access to email and telephone technical support on all covered equipment.Your company also has access to a complete IT department staffed with Microsoft Certified Professionals, ready to provide hands on remote assistance and/or onsite support as needed.
Proactive Network IT Service Plans
Professional
Premium
Remote Monitoring
24/7
24/7
Comprehensive Tracking of Software & Hardware
a
a
Detailed Inventory Reports
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a
Preventative Maintenance Activities Reports
a
a
Antivirus Monitoring
a
a
Internet Connection Monitoring
a
a
Unlimited Email & Telephone Technical Support
a
a
Liaison to ISP/Software/Hardware Vendors
a
a
Server Maintenance
Event Log Monitoring
a
a
Services Monitoring
a
a
Core Health Monitoring
a
a
Disk Space/Disk Health Monitoring
a
a
Exchange Message Queue Monitoring
a
a
Database Size Monitoring
a
a
Security Patch and Service Pack Management
a
a
Workstation Maintenance
Automated Temp File Deletion
a
a
Automated Patch Assessment & Updates
a
a
Automated Spyware/Adware Removal
a
a
Pay as you Go Services
Remote Control Support
Hourly
a
Strategic Planning and Guidance
Hourly
a
Support for Remote Connections
Hourly
a
Support for Mobile Devices
Hourly
a
Drop Off Service
Hourly
Hourly
On-Site Support – excludes special projects*
Hourly
Hourly
*Special Projects:New/Replacement Hardware or Software